How to Add Email to iPhone, iPad, and Other iOS Devices Print

  • Updated on 13-Jul-2024
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Adding an email account to your iPhone, iPad, or any iOS device can be done in two ways: automatically using cPanel's autoconfiguration or manually. This guide will walk you through both methods to help you access your emails on the go.

Automatic Configuration Using cPanel

Info! For a hassle-free setup, cPanel offers an autoconfiguration option for iOS devices. This method automatically inputs server settings, making it easier to add your email account.
  1. Log into cPanel: Start by logging into the cPanel of your hosting account.
  2. Find the Email Accounts section: Look for the 'Email Accounts' section and select the email you want to configure on your iOS device.
    >>> screenshot
  3. Autoconfigure Your Device: Next to your email account, you'll find an option for 'Connect Devices' or 'Set Up Mail Client.' Click on it, and select the option for automatic configuration for iOS.
    >>> screenshot
  4. Download and Install Profile: Download the profile provided and install it on your iOS device. This will automatically set up your email account.

If you encounter any issues with automatic setup, please open a support ticket here or initiate a LiveChat session using the icon at the bottom right of the screen.

Manual Setup

For times when automatic configuration is not available or if you prefer a manual setup, follow these detailed steps:

  1. Go to Settings > Mail on your iOS device.
    >>> screenshot

  2. Tap 'Accounts' and then 'Add Account.'
    >>> screenshot

  3. Choose 'Other' and tap 'Add Mail Account.'
    >>> screenshot

  4. Enter your account details: Provide your name, email address, password, and a description of the account.
    >>> screenshot

  5. Select 'IMAP' as the account type. Here, you'll need to input the Incoming Mail Server and Outgoing Mail Server information, which can be found in your cPanel under the email section.

    >>> screenshot

    • Incoming Mail Server: Typically, it’s in the format of imap.yourdomain.com
    • Outgoing Mail Server: Usually smtp.yourdomain.com
    • Authentication: The outgoing mail server will require password authentication to send mail.
  6. After entering your server settings, save the account by tapping 'Done.'
    >>> screenshot

Configuring Additional Settings

  • Tap the account you added, then tap your account again.
    >>> screenshot
  • Go to 'Advanced' to check Mailbox Behaviours and enter IMAP Path Prefix if needed.
    >>> screenshot
  • Ensure SSL is turned on for incoming and outgoing servers, with the port number set to 993 for IMAP and 465 for SMTP.
Warning! Incorrect server settings can prevent your emails from syncing properly. Ensure the details match those provided by your hosting provider.

Troubleshooting Common Issues

Incoming Emails Not Getting Synced

If you're experiencing issues with incoming emails not syncing, the problem may lie with your IMAP server settings. Follow these steps to ensure your settings are correctly configured:

  1. Go to Settings > Accounts and Passwords.
  2. Select your email account and scroll down to tap Advanced.
  3. In the iPhone IMAP advanced configuration, ensure Use SSL is turned on and the port number is set to 993.

Cannot Verify Server Identity

Should the Mail app fail to verify your email server's identity:

  • Navigate to Wi-Fi settings and turn off the Wi-Fi toggle.
  • Retry setting up your email account with Wi-Fi turned off.
  • Once done, you can turn your Wi-Fi back on.

Error Message: Unable to Send Message

If you encounter an error stating unable to send messages due to connection issues with mail.example.com:

  1. Access Settings > Accounts and Passwords and select the configured account.
  2. Scroll down to select SMTP and check the SSL and Port details.
  3. Ensure Use SSL is on and the SMTP port is 465.

Cannot Delete Emails

To resolve issues with deleting IMAP emails:

  1. Go to Settings > Passwords & Accounts.
  2. Choose your email account and go to Advanced.
  3. Select Deleted Mailbox and under the On Server section, select the Trash box to enable deletion from the iPhone.

Too Many Connections - 500 Errors

Excessive connections might lead to 500 errors due to the enabled Push feature:

  1. Navigate to Settings > Passwords & Accounts.
  2. Select Fetch New Data and toggle Push to Off to reduce IMAP processes.

Cannot Connect Using SSL

If you're unable to connect using SSL, possibly due to the absence of an SSL certificate:

  1. From the error menu, select No to bypass the SSL setup and tap Save.
  2. Tap the problematic email account and scroll down to SMTP.
  3. Tap the Primary Server and set SSL to OFF, then change the Server Port to 465.
  4. Under Account Info, adjust the incoming Use SSL setting to OFF and confirm by tapping Done.
Danger! Always ensure your connection is secure. Avoid disabling SSL unless temporarily troubleshooting.

Email Clients

Enhance your email management by setting up your account with various email clients such as Outlook or Thunderbird. For detailed guides, visit:

Check out our email hosting page for professional email services and further assistance. If you encounter any issues, please open a support ticket here or a LiveChat session using the icon located at the bottom right of the screen.


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